Client Advisor - Bicester Village

Location

Bicester, Oxfordshire | United Kingdom

Job description

Position

The Client Advisor represents the Company with clients. Is a professional in the sales of luxury goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store

Responsibilities

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after- sales
• Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
• Receives and displays the products according to the established procedures
• Constantly maintains a tidy working place according to the Company guidelines

Sales

• Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”)
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
• Takes part in the store and department meeting

Client Management and CRM

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Turns every touch point with customers into a positive situations, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients’ requests

Product

• Participates to all the product presentations (of all the product categories) done in the store
• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

Visual

• Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

Stock

• Is always updated on the store stock in order to optimize sales
• Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

• Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
• Swiftly points out to his supervisor if something is missing

Profile

• Previous work experience in a luxury boutique
• Able to manage stress, adaptable and flexibility
• Teamworking skills
• Problem solving skills, sense of neatness and accuracy
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
• Good knowledge of English

Job tags

Salary