Location
Bristol | United Kingdom
Job description
CARBASE- SERVICE ADVISORS WANTED:
Salary: £27,845
Contract: Full-time, Permanent:
Hours: 45 hours a week average- Monday to Friday 08:00am to 17:30pm, and alternate Saturdays 08:00am-13.00pm .
Carbase, a family-owned business, has proudly grown into the largest independent pre-owned dealership in the South West over the past two decades. With four Carbase Stores, including Vanbase Bristol, and a dedicated team of over 200 staff, we offer an expansive inventory of up to 3,000 vehicles.
Recognised for our commitment to excellence, we have been honoured with prestigious awards such as the Great Place to Work award and the People and Culture Award from Autotrader in 2023. Currently, we have a rare and exciting opportunity available. We are seeking a experienced customer service professional to join us as a Service Advisor in our Bristol Autocentre
What you’ll be doing
- Greeting our customers and listening to their requests, taking note of all issues, and answering their queries
- Liaising with our technicians you’ll schedule appointments and book in repairs and services.
- Keeping our customers updated with progress reports and follow-up calls, making sure expectations are being set, succeeded and surpassed where possible.
- Processing customer payments, providing cost estimations
- While liaising with our Preparation centre, our Parts and our Sales teams, to provide a seamless service
- Maintaining and developing relationships with customers, ensuring repeat business and customer retention
- While displaying extensive knowledge about products and services to give a professional transaction and helping us demonstrate why we’re the service to choose again.
What you’ll need
- Full UK Driving licence
- Excellent interpersonal skills both verbal and written, with a passion to deliver exceptional customer service
- While able to work on own initiative and to prioritise workloads
- Good IT skills including MS Excel, Word, Outlook
- Able to quickly establish and build rapport with our customers
- Previous experience in a customer service role, ideally working to targets
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
Our benefits
- Great annual leave:31 days including bank holidays increasing to 35 over 5 years
- 'Refer a Friend/Family' scheme with a £500 reward
- Development & progression opportunities
- Contribution based pension scheme
- Health & Wellbeing supportthrough 'Ben'
- Discounts on in-house car purchases & servicing
- Eyecare voucher scheme
- Cycle to work Scheme
- High Street and holiday voucher club
If being a Service Advisor sounds like the job for you, please apply today!
Job tags
Salary
