Location
London | United Kingdom
Job description
Position: Admin Officer
Payrate: £15 - £17 per hour
Location: Brixton or Wembley, Hybrid (2 days wfh per week)
Hours: 35 hours per week
Start: Immediate
Duration: 3 Months
Our client is a housing association and are looking for an Administrative Officer to join their team on a 3 Month temporary basis! Your main purpose as an Administrative Officer would be to support the effective working of the company's customer services team through administrative support, providing a customer focused service to all customers who come into reception, meeting performance targets and customer satisfaction in accordance with the company's policies and procedure.
Main Duties:
*Create a welcoming atmosphere to customers and corporate visitors to the organisation
*Provide administrative support to the Planned Works Admin team such to include but not limited to administering:
- Data entry of 'sign ups'
- Garage lettings and rent letters
- Fobs and door key administration
- Car park permits,
- Congestion charges,
- Patch lists,
- Process orders and invoices
- Taking minutes at meetings
*Deal with customers face to face and diffuse situations in a professional manner, pproviding reception cover as appropriate in relation to your area of work. Provide phone and email cover for team colleagues as required
*Manage requests and queries from stakeholders, liaising with residents, staff, contractors and private sector landlords as necessary
*Monitor contractor performance against targets and provide status update reports through partnering meetings and managing the no access process for contractors as necessary
*Liaise with Group Complaint- s Team and where required log, assign and report on MP - Enquiries and Environmental Health Notices
*Create spreadsheets and run standard reports to an agreed timetable, producing reports using applications i.e. CRM, EDM and Northgate
*Produce accurate and well presented documents, including letters, reports and emails using in House Style to high levels of accuracy and within agreed turnaround times
Required Skills:
- Excellent written and verbal communication skills and appropriate for the audience
- A well organised and experienced administrator who is proactive, confident and pays attention to details
- Ability to work as a part of team and use own initiative
- Excellent IT skills in Outlook, Word, Excel, PowerPoint, including the use of the following systems (P2P, CRM, EDM) and Northgate
- Minimum of one year administrative experience
- Proven experience of working with internal and external stakeholders, engage in negotiations and consultation with the aims of reaching and agreement on issues
- Experience of working with and providing secretarial and administrative support to senior managers
If this role is of interest to you please do not hesitate to apply for immediate consideration.
*Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Job tags
Salary
£17 per hour
