Location
United Kingdom | United Kingdom
Job description
Package
Role – Head of Customer
Location – Falmer or Durrington
Contract Type – Permanent
Working Pattern – Office based
Salary – 70,000 – 80,000
Start Date – ASAP
What's in it for you
- Competitive Salary
- 25 days annual leave
- Car allowance (if deemed business user) – 6,930 per annum
- Access to Group Pension Scheme after completion of probation
- Life Assurance and Critical Illness cover if joining pension scheme
- Healthcare cover for employee and family
- Access to Employee Assistance Programme & Medicash after successful completion of probation
- Continuous Development Opportunities
About the role
You will take the lead in guiding the organisation through the process of delivering the best customer experience and supporting and defining communications at both an operational and organisational level.
Responsibilities
- Understanding and improving the customer experience throughout the end–to–end journey
- Being the voice of the customer across all levels
- Building strong relationships with key stakeholders, both internally and with our client and with our client customers, that will drive an optimised customer experience
- Collaborating at both a strategic and operational level to improve customer engagement and enhance the brand reputation.
- Carry out any other duties appropriate to this post
What we need from you
- Established skills in providing high levels of customer service where you have utilised your leadership experience to achieve targets on both an individual and team basis
- Demonstrable experience working within a fast–paced operational environment where priorities frequently change
- Inspire and motivate the team and others by being open, authentic and a genuine leader who is energised by winning as a team
- Ability to manage up and down, to influence customer strategy and execution
- A practical mind to find solutions on the spot, with a curiosity to improve and innovate
What we would like from you
- Call Centre Management
- Previous experience in a Planning and Despatch Function
Job tags
Salary
