Location
Altrincham, Greater Manchester | United Kingdom
Job description
Service Delivery Manager - Altrincham - £50,000
The Company: Lorien are working in partnership with a global outsourcing provider who are committed to delivering exceptional IT services to our clients. With a focus on innovation and continuous improvement, we are seeking a Service Delivery Manager to join their team in Altrincham.
About the Role: A new position for my client, the Service Delivery Manager, will play a crucial role in enhancing the overall service desk operations. You will lead initiatives to improve processes, implement new technologies, and drive efficiency gains across the entire infrastructure operations estate.
Responsibilities: - Lead the service desk team in providing exceptional support, ensuring timely resolution of issues
- Identify areas for improvement within the service desk operations and develop strategies to enhance service delivery
- Implement best practices and standard operating procedures to streamline processes and optimise efficiency
- Collaborate with several teams to implement new technologies and tools, such as Freshdesk/Zendesk, to improve service desk efficiency
- Monitor KPIs and SLAs to ensure targets are met or exceeded
Skill Requirements:
- Proven experience in a service delivery or IT management role, with a strong focus on process improvement and technology implementation
- Knowledge of service desk management tools such as (Freshdesk/Zendesk)
- Excellent leadership and communication skills, with the ability to motivate and inspire a team
- Strong analytical skills and the ability to identify trends and opportunities for improvement
- Excellent communication skills across varied stakeholders
- Salary in the range of £40,000-£50,000
- Company bonus scheme
- Flexible working hours and hybrid working policy
- Opportunity to forge your own path in a new position
- Usual corporate benefits, such as long service rewards etc.
- Convenient location in Altrincham with easy access to transportation
Should this role be of interest submit your CV now to be considered.
IND_PC1
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
With insight across the whole of Lorien, we’ll keep you ahead of the curve on the talent market.
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