Location
England | United Kingdom
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities Responsible for leading the delivery of all Non-Technical FM services and annual projects at their Reading Site for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved. In this capacity there are 6 major activities for which you are accountable:
People Management - develop and sustain a high quality well motivated team
Client Management - ensure that on site Clients expectations are met
Contracts Management - ensure that all contracts are professionally delivered
Finance Management - ensure that the site's financial operations are meeting targets and control requirements
Health and Safety Management - ensuring the provision of a safe working environment
Human Experience/ Hospitality management - implementing Industry Best Practice operations and own initiatives.
Additional Duties And Responsibilities - Work together with other JLL business lines like transaction business, project management, IPS etc.
- Networking with the clients
- Support new business opportunities of JLL
- Support bidding processes of the central JLL IFM team in London for new IFM clients
Key Performance Measures
- Staff Satisfaction Survey
- KPIs/Master Agreement Reporting requirements
- CSA/Audit scores/ Scorecards
- Implementation of Best Practice
- Agreed cost savings initiatives
- Budgets/forecast accuracy
- EHS & Compliance Audits
- Client Surveys (as defined in Master Agreement)
- Contracts SLA'S
Skills - Command Skills - for coordinating all additional efforts;
- Customer Focus - for best Workplace Experience for users;
- Negotiating skills - for negotiating with business and suppliers for the best solution;
- Priority Setting - Set right priority also in cooperation with your manager;
- Problem Solving;
- Drive for Results;
- Human Experience - Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.
Competencies
- Patience
- Stress resistant
- Up to date on the latest developments in the FM industry
- Helpful
- Empathic
- A desire to learn
- Strong team player
Experience - Experience in a (Facilities related) Management position in a high demanding and international customer environment.
- Proven track record of Human Experience improvement and engagement.
Qualifications Bachelor's degree Facilities Manager or equivalent.
Location:
On-site -Berkshire, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email
[email protected] or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
Job tags
Salary
£42k - £56k per annum
