Administrator

Location

Knowsley, Merseyside | United Kingdom

Job description

Provide an administrative service to support all team members, ensuring that a variety of typing such as letters, memos, reports are accurately produced within agreed timescales, data input to required standards, and an effective filing and retrieval system is maintained. Responsibility, in conjunction with other administrative staff, for arranging and amending clinics, associated data entry, including the provision and maintenance of client records. Ensure appropriate records are maintained, inputted accurately, and updated where relevant to support record management, audit purposes and retention periods as directed for line manager and in line with Trust policies and procedures Arranging, when required, meetings, booking venues and taking accurate minutes, ensuring accurate transcription and distribution of documentation for any meetings and clinics where appropriate Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary Responsibility for the maintenance of Trust in-house systems and all associated data entry requirements, cleansing and auditing; and the collection of statistics to aid performance. Supervise and support staff on a day-to-day basis, including the delegation of tasks, ensuring any training is up to date and induction of new staff is completed. Produce standardised computer-generated reports / or statistical information as requested by Line Manager. Responsibility for the maintenance of Trust in-house systems and all associated data entry requirements, cleansing and auditing; and the collection of statistics to aid performance. Participate and engage with Trust Supervisions and Training compliances to enhance own development. Ensure appropriate records are maintained, inputted accurately, and updated where relevant to support record management, audit purposes and retention periods as directed for line manager and in line with Trust policies and procedures To support colleagues and departmental demands with all enquiries and signpost accordingly. Responsible for the ordering when necessary, of stationery supplies and medical supplies/equipment for the team and complete all associated procedures. Ensure access to the building, reception and waiting areas are kept clean, tidy, and safe and that information (leaflets and posters) contained within reception areas is accurate and up to date and building issues are reported appropriately Contribute to any service improvement initiatives to enhance the quality of patient care and continued improvement in the quality of administrative support services. Report any concern regarding patient care/co-operate with risk assessment and ensure that risks are identified and reported as they arise in the workplace. Participate in the provision of cover and support to colleagues as required to maintain an essential service. Participate in any serious untoward incidents, investigations or reviews as required and recognize and respond to any urgent/emergency situations. Have an awareness of the Trust complaints procedure which will include defusing potential complaints or conflict and escalating appropriately as necessary. To undertake any other delegated duties as appropriate and commensurate with the post.

Job tags

Salary

£22.82k - £24.34k per annum