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Location

Burnley, Lancashire | United Kingdom

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Job description

Housing Partner/Accommodation Officer/Housing Officer
North West - Burnley/Wakefield
Sickness Cover - Immediate Start
Full-time

You will be first point of contact to customers and be responsible for the quality of their experience.

You will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive excellent customer experience.

The key focus of this role is the effective management and maintenance of tenancies and estates within your patch, including allocations and lettings, arrears recovery, the management of anti-social behaviour and customer complaints.

The client has stressed that a full UK driving license is essential, as well as access to a vehicle for business use.

Key Responsibilities:

• Responsible for new tenancy sign ups

• Supporting customers with changes to their tenancy (incl.
  tenancy successions, transfers, mutual exchange and assignment).

• Proactively engage with customers to address rent and service charge arrears ensuring all stages of arrears recovery are followed and customers are supported to reduce their arrears before legal action is taken.

• To empathetically respond to tenancy breaches including anti-social behaviour (ASB) reports, utilising a range of tools and working with relevant partners to minimise the impacts of ASB.

• Undertake annual tenancy checks to ensure customers are adhering to their tenancy agreements, support tenants at the end of their tenancy to ensure quick and effective void turnaround and promoting a debt free culture.

• Utilise appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

• Ensure that our customers are safe in their homes and communal areas and working proactively with customer safety colleagues to ensure we meet regulatory and legal requirements in relation to fire, gas, electrical safety and water hygiene.

• Establish and maintain strong working relationships, at an operational level, with the DWP, debt charities and other related agencies to ensure that income collection targets are met or surpassed.

• Ensure that regular estate inspections are undertaken, identify service failures and present findings to the contract department.

Essential Requirements :

• Previous experience of delivering a quality housing management service within a social housing context and understanding of the various workstreams relevant to tenancy and neighbourhood management.

• Full UK driving licence and access to a vehicle for business use with the willingness and availability to travel.

• A proven track record of utilising a multi-agency approach to anti-social behaviour management and an understanding of the range of tools available to tackle ASB.

• A working knowledge of rental income collection and an understanding of legal processes relating to income collection.

• You will be a consistent high performer and be passionate about delivering high quality services while taking full ownership of your “patch”.

• An understanding of safeguarding within a housing context.

• You will be flexible in your approach to work, including where you work (on Site or office) and when you work (sometimes we may need to work outside of usual office hours).

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to [email protected]

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Job tags

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Salary