Service Manager Neurodevelopmental Service | Wellbeing
Location
Colchester, Essex | United Kingdom
Job description
The role is responsible for the management of day-to-day operations in the Provide Wellbeing Neurodevelopmental Service and will have responsibility for direct line management and wider leadership support across the operational team.
The post holder will enable the successful delivery of high-quality services for service users and their families and will ensure systems and processes that enable the team to function effectively are successfully embedded within the service.
The role requires an innovative mindset and with the ability to work well autonomously as well as within team.
Responsible for operational management of the Provide Wellbeing, Neurodevelopmental Service, taking responsibility for the day-to-day planning and delivery of the service and directly reporting to the Head of Neurodevelopmental Services.
About Provide Provide is a Community Interest Company (social enterprise) delivering a broad range of health and social care services in the community and are committed to making sure that they are safe, responsive and of high quality.
We work from a variety of community settings, such as three community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults.
Why work for Provide Provide is a highly respected award-winning health and social care provider. We are growing in size and influence, transforming lives by treating, caring and educating people. We recognise the value of recruiting a diverse, multi-cultural workforce by encouraging diversity through our recruitment practice. We believe in investing in all our staff and rewarding high standards of care. We expect our staff to uphold our values at all times which are Care, Innovation and Compassion.
Oversight of clinical capacity planning and clinic planning and scheduling, to ensure capacity and demand are mapped and waiting times are monitored, implementing appropriate plans as required to maintain acceptable waiting times.
To develop and maintain systems and processes to aid service delivery and to ensure SOPs and processes are disseminated, understood and implemented
Oversight of the contracted workforce, to ensure contracts are maintained, reviewed, and updated as appropriate and in line with local policy.
Oversight of HR and recruitment processes and input into talent acquisition and recruitment.
To be responsible for specific functions within the service as agreed with the senior leadership team. To identify and implement initiatives to support continuous quality improvements and service developments.
Responsible for delivery of strategic objectives of the service and to actively participate in the planning of operational developments and design of the service.
To monitor and respond to incidents on the Incident Reporting System and ensure learning from incidents is shared and when required, leads to changes in service delivery.
To monitor and support with responding to complaints.
To provide regular information and data returns and reports as required and with the support of the Data & Compliance Manager, to collate information and analyse data for internal and external monitoring as per service specification (local and national) requirements.
Maintenance of CQC compliance in the key areas of safe, effective, caring, responsive and well led across the Neurodevelopmental service, this may include Registered Manager responsibility.
Ensuring audit schedules are devised and maintained and these are used to drive service quality improvement.
This advert closes on Sunday 17 Mar 2024
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
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