Apprentice Customer Service Advisor - Steven Eagell Lexus - Hatfield
STEVEN EAGELL LIMITED
Location
Hatfield, Hertfordshire | United Kingdom
Job description
What you will do in your working day
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
The training you will be getting
- Level 2 Retailer standard
- Functional Skills if required
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer.
What to expect at the end of your apprenticeship
Once qualified, the right candidate can progress within the company.
Job tags
Salary
£10.98k per annum
