IT Support Technician Apprentice (D P Systems) QUASAR COMPUTERS LTD

Location

Loughton, Essex | United Kingdom

Job description

What you will do in your working day

• To work as part of the support team, providing telephone and remote support to our varied customer base
• To build, configure and install computers/laptops & peripherals including tablet/mobile devices as required
• To administer active directory, Office365 and various antivirus console systems
• To monitor, configure internet routers and firewalls
• Liaise with third party suppliers where necessary, logging tickets as required and acting as a central point of contact
• Ticketing, monitoring, and tracking Incidents, requests, or problems, escalating where necessary to 2nd line and 3rd line
• Provide clear, professional customer service & support to customers on the phone and remotely
• Manage supplier and customer deliveries via couriers
• Maintain in house stock room, deliveries, stock control
• Maintain in house workshop, keeping place tidy, organised, and efficient

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards
• Support the information systems needs for your business

What to expect at the end of your apprenticeship

• The role offers a permanent role upon completion of the apprenticeship depending on performance.

Job tags

Salary

£10.98k per annum