Repairs admin

Location

Ealing, Greater London | United Kingdom

Job description

Position: Repairs Admin
Location: Ealing
Hours: 8-5
Salary: £28K TO £28.5k

Looking for x2 Repairs administrator

 
Job Details:

Day to Day:

Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.

Check the system for emergencies and manage within a timely manner to ensure targets are meet

Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion

Provide a high quality service to our client on a face to face basis

Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new order

Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer’s needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.

Managing incoming repairs inbox and allocating repairs works appropriately

Scheduling work for operatives to attend properties and undertake work

Working on WIP reportsAnswer incoming calls with regards to repairs issues

Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.

Essential Criteria

Social Housing and Repair and Maintenance background.

Experience in planning/scheduling jobs using planning system.

Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors

Understanding the importance of reducing Work-in-Progress – Jeopardy planning, Further Works management, applying of extension of times

Experience of trade job durations

Experience of health and safety considerations when planning e.g. asbestos

No hybrid working, must be able to work from amin office located in Ealing

Good level of written English e.g. ability to rite responses to complaints

Good computer skills

Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs

Passionate about service delivery and customer satisfaction.

If you are interested in this position please apply or call Leah Seber at Build Recruitment.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job tags

Salary

£28k - £28.5k per annum