Academy Player Care Manager - U18

Location

London Colney, Hertfordshire | United Kingdom

Job description

Job Description

The Role

We are looking for a youth development professional to provide empathetic and welfare-driven individual player care to players in the Under 18 age group and support wider our player care team.

You’ll manage and deliver the Lifelong Learner Programme for players in the Under 18 age group and support our Host Family education programme.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history,  here .

Beyond that, we are passionate about our  local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Building relationships - build and maintain positive relationships with all players and parents in the Under 18 age group by understanding each player’s background, ascertaining and providing the appropriate support and act as a first point of contact at the Academy
• Programme management and delivery - manage and deliver the programmes for our players and their Host Families
• Player care - be a proactive member of the Wellbeing in Performance Group, responsible for leading on the Under 18 aspects of the Lifelong Learner Programme and supporting the Player Care Manager as required
• Administration - ensure all records relating to player care are well-maintained, up to date and accurate
• Connecting people and departments - act as a conduit between players, their families and other Club departments and help to appropriately appraise any issues proactively with a view to resolving and facilitating the player’s ongoing development
• Managing stakeholders - build and maintain positive working relationships with internal and external stakeholders including wider Club and multidisciplinary staff, national governing bodies and associated third parties
• Event management and operations - engage with the planning and delivery of tours and tournaments, and supporting the tour programme for the U18 age group

What we are looking for

• Proven background in sports and high performance - experience in an environment with similar sporting and fast paced characteristics as our club
• Mentor and proven youth worker -  experience working with children, young people and hard-to-reach clients or families
• Excellent administrator - administration experience within the sport sector, with IT skills including strong working knowledge of Microsoft Office 365
• Excellent communicator and coordinator - communicate effectively with a range of internal and external stakeholders, coordinate and collaborate with wider academy departments to successfully deliver the Lifelong Learner Programme
• Safeguarding and development -  understanding of Premier League Youth Development Rules and Elite Player Performance Plan and knowledge of relevant safeguarding legislation and protocols
• Compliance and advisory experience – able to provide practical, legally compliant advice on a broad range of player care matters and ensure youth player issues are dealt with in a speedy, fair and efficient manner
• Flexibility and adaptability - flexible approach to work and a commitment to a positive team ethos, with the availability to work evenings and weekends if needed

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Please note: this role is being managed by Filippi Consulting on behalf of Arsenal Football Club.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the  Equality Act 2010 , we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date: Please note, applications for this role will close on Thursday 14th March

Job tags

Salary