Location
Chelmsford, Essex | United Kingdom
Job description
- This project is to deliver a shared Finance system across Colchester City and Epping Forest District Councils to meet the desired business outcomes of the programme and project, by working with and bringing together stakeholders across these 2 organisations, as well as Braintree District Council.
- The Business Analyst will be responsible for examining the personnel and operational systems across both organisations and the role will require them to work directly with the Project Manager and key stakeholders to ensure the realisation of benefits and outcomes are achieved.
- The Business Analyst is also expected to:
- Deliver design options that eliminate the resilience risks and look to futureproof the service, including identifying opportunities to share processes
- Use empirical evidence and trends to identify potential roles across the partnership that will underpin our ability to retain key staff and build upon strengths to form a high performing team.
- Take an active role in the Project Team, championing customer-led processes that rely on automation/digitisation, which in turn enable swift customer journeys and service cost efficiencies and identify how the design can significantly improve the Customer journey, outcomes, satisfaction.
- Liaise and collaborate with services to rationalise and improve existing processes, constructively challenging traditional and established ways of working to evolve service delivery and reduce reliance on manual intervention.
- Prepare and run virtual and in-person information gathering exercises that gain insight for customer journey and business process.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
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Job tags
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