Location
Harlow, Essex | United Kingdom
Job description
My clients are looking for an enthusiastic and dedicated Administrator to join their team, you will provide vital support to their nationwide customer base and be an integral part of the team.
Excellent customer service, planning and organisation skills, fulfilling the role to a high level and meeting client KPI’s.
Main Purpose
- As the first point of contact for our business, responsible for delivering consistently high quality customer service to our clients and customers.
- To provide excellent administrative support to the team.
- Adopt a professional telephone manner at all times within the department, remaining calm under pressure and escalating any issues without conflict arising.
- Responsible for keeping records, service systems and in-house databases fully up to date throughout the day, so that quality information is always available to the wider team and to clients.
- Review completed works and raise invoices accordingly, in line with terms of the contract.
- Communicate effectively verbally and in writing with team members and external contacts.
Key Skills / Knowledge
- A previous Customer Service role held in a Call / Contact centre environment preferred.
- Similar industry experience preferred.
- Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively.
- Excellent IT skills including Outlook, Word, Excel (reporting) and database management.
- Be numerate, accurate and confident when working with large amounts of data.
- Ability to keep clam and prioritise.
Role Specifics
- Working Hours: Mon – Fri, 8.30 – 5.00pm
This isn’t just an admin role; more customer service and admin combined.
If you are out of work, on a zero hour contract, being made redundant or just fancy a change then please do get in touch today to hear more!!
Job tags
Salary
£23k - £23.8k per annum
