Location
Bristol | United Kingdom
Job description
Facilities Manager
Role Purpose
We currently have an exciting opportunity for a Facilities Manager. The Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility and support the Account Lead by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy.
What this job involves
- Overall responsibility of the local site(s)
- Management of key M&E monthly / quarterly deliverables for their site
- Ensuring site specific statutory and PPM schedules are adhered to and reported to the Senior FM
- Leadership
- Manage and mentor FC team
- Develop and sustain a high-quality well motivated team
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client's expectations are met
- On-site key point of contact for Facilities in the client's premises
- Vendor Management – Janitorial, Stationary, Courier services, Mail Rooms, Engineering, Catering consumables, Security arrangements
- Attend monthly meeting with vendors to review service delivery, KPIs, monthly reporting requirements, portfolio changes communicated and general feedback sessions to ensure they are providing services accordingly
- Monthly meetings with JLL sourcing lead to ensure vendors are up to date on contractual changes, review KPI % to ensure fee at risk is being reviewed and managed
- Ensure stationary stock levels are managed accordingly and within budget
- Ensure correct Business Units are being charged internally for courier services usage
- Report to local stakeholders the courier volumes on a monthly basis
- Track post room shipping volumes on a monthly basis
- Track visitor volumes using Envoy on a weekly basis and report to the Senior FM
- Finance Management / Cost Control / Profitability
- Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements
- Ensure financial processes are followed at all times
- Health & Safety Management
- Ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards
- Site Operations Management
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Implement building procedures and performance measures and ensure they are maintained at all times
- Ensure all Critical Environment (CEM) requirements are met
- Review existing operations regularly to reduce costs and improve operational standards
- Risk Management tracking
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct
- Achieve Key Performance Indicators and Service Level Agreement
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
Ideal Experience
- Experience in facilities management, building, business or other related field
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Knowledge of Occupational Safety requirements
- Strong PC literacy and proven ability to manage daily activities using various systems
- Demonstrated experience with continuous improvement initiatives (highly desirable)
- Knowledge of vendor management for specialized services
- Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contracts
- Budget management and financial analysis skills
Other Personal Characteristics
- Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
- Passion for quality – has an eye for detail to make sure the best delivery of services
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Is a team player – able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
#LI-JB2
Job tags
Salary
