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Location

Harrogate, North Yorkshire | United Kingdom

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Job description

IT Helpdesk Engineer (Windows, Microsoft, Support) - Entry Level

Harrogate - On Site

Our client has a great opportunity to join their busy Helpdesk team based in Harrogate as a IT Helpdesk Engineer.

The ideal candidate will have either an IT Helpdesk background or someone with an interest in IT looking to progress their career into IT.

Responsibilities:

• Efficiently handle call and emails
• Calls are logged and incidents updated daily
• Diligently manage ticket system queues with the aim to resolve and reduce tickets in line with SLA's
• Provide additional support on projects with senior members of team
• Escalate issues to relevant parties whether they are internal or 3 rd party

Skills:

• First-class interpersonal skills
• Experience of working as a team
• Keen eye for problem solving
• Desire to learn and build experience/knowledge

Additional benefits include 25 days holiday, pension, cycle to work, perkbox and free onsite parking.

Please note: The office is on the outskirts of the Harrogate Centre with limited public transport to the office location, so ideally someone that drives with access to a car or happy to cycle to the office from Harrogate train station or from home.

IT Helpdesk Engineer (Windows, Microsoft, Support) - Entry Level

Harrogate - On Site

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

With insight across the whole of Lorien, we’ll keep you ahead of the curve on the talent market.

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Job tags

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Salary