Location
Dunstable, Bedfordshire | United Kingdom
Job description
We are looking for a Customer Service Administrator to work for Law Society based onsite in their Coventry office. This a great opportunity you don't want to miss.
Location: ON-SITE: Prologis Park, Coventry, CV6
Start date: 26TH February 2024
Salary: £10.90 per hour
Hours: Full Time 37.5 hours per week
Hours Pattern: Monday to Friday between 8am-5pm, 7.5 hours per shift
Type: Temporary to Permanent for the right candidate
Blue Arrow is offering a superb opportunity to work as a customer service representative in Coventry. The role promises sociable working hours, a competitive pay of £10.90 per hour, and the security of a longer-term assignment.
As a key representative of Capita, you will have the ability to always remain professional, remaining focused on the task in hand and working to a high standard. We are looking for candidates with a commitment to the development of our services and strive for continual improvement. In addition, you will be flexible, have a can do/will do attitude and "pitch in" with all tasks. You'll be part of a large team, all working together as one in an exciting, fast paced atmosphere.
The ideal person will:
* Hold excellent reading skills and previous office or customer service experience
* Have good attention to detail
* Experience in using computers and able to use keyboard shortcuts
* Make accurate decisions independently
* Maintain consistency
Full training will be provided for this role.
JOB PURPOSE:
To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors.
We are looking for experienced Customer Service Administrators with at least 12months demonstrable experience working within a client-based customer service role.
KEY RESPONSIBILITIES :
* Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures
* Receive, assess and acknowledge incoming documentation and direct appropriately
* Log incoming post onto our in-house database and create physical files
* Link incoming documents to existing applications and update records
* Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
* Determine ownership of files and documents and the authority needed for the release
* To sift files and redact documents prior to release.
* Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why
* Taking responsibility for chasing information and keeping clients updated.
* Support the intervention process
* Ensure all aspects of confidentiality are strictly observed
* Ability to comply with Health & Safety instructions and guidance
* Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
* Ensure all responsibilities to be carried out in line with local and company guidelines
KEY SKILLS & QUALIFICATIONS:
* Good knowledge of MS office and a working knowledge of general IT
* Excellent communication skills both oral and written with the ability to communicate at all levels
* Excellent customer service skills - the ability to effectively communicate clearly with demanding customers
If you're interested in this role, APPLY and we will be in touch.
Please note that employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and thorough 1 year referencing for past jobs.
Please submit your application along with an updated CV, an official offer will be subject to pre-employment checks and work references being completed.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Job tags
Salary
£10.9 per hour
