Credit Controller (Residential)
Location
Belfast | United Kingdom
Job description
Employer Location: ANTRIM
Email: [email protected]
Job description
We have exciting opportunities for skilled specialists to join our award-winning team.
The role will involve negotiating with customers to offer suitable repayment options, working within a high performing team to provide our customers with the best tailored solution for each individual. We are seeking candidates who can work in a fast-paced environment.
You will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls.
Excellent communication skills are essential.
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Responsibilities
- Working with customers to negotiate payments based on their ability to pay.
- Supporting vulnerable customers in line with regulatory requirements.
- Demonstrate a level of empathy, asking questions to help define and refine circumstances.
- Communicating with customers via inbound and outbound calls, 9am-5pm.
- Providing energy support and advice.
- Responsible for completing work on time and achieving all personal / company targets.
- Communicate effectively with stakeholders to provide updates and address any concerns or questions.
- Ensuring that all debt management activities adhere to Regulatory Codes of Practice.
Skills and Qualifications
Essential Skills
- A minimum of 1 years Credit Control experience working directly with customers in a fast paced / target driven environment.
- Strong resilience and adaptability.
- Strong communication skills.
- Strong negotiation skills.
- Proficient in use of Microsoft Outlook, Teams and can manage multi-channel communications.
Desirable Skills
- Relevant experience in a similar role i.e., with a Utility Provider.
- Experience of working towards targets or KPIs or Targets.
Job tags
Salary
