NHS Jobs
Location
Hailsham, East Sussex | United Kingdom
Job description
Operate the Trusts telephone network switchboard in a friendly, courteous, helpful and efficient manner. Dealing with calls of a sensitive or difficult nature with calmness, discretion and compassion ensuring strict confidentiality at all times. Ensuring strict compliance to procedures which are currently in force in respect of Fire, Security alarms, monitoring devices, emergency call-out procedures etc and adhered to at all times. Ensure that appropriate written records are duly kept up to date, in accordance with local requirements. Diary / Log completed recording any amendments to switchboard procedures to ensure that all staff on rota are able to see clearly and changes that may have occurred whilst they have been off shift. Administer and communicate messages to on-call personnel and, in particular, to District Nurses (Twilight Service). Operate the Trusts area-wide paging network system and record all such calls. Ensure calls made to the emergency number 999 are dealt with expeditiously and effectively. Enquire as to the nature of all international calls requested and record information as required. To place external calls for Rosslyn House and to log calls on appropriate form. Dealing with calls of a malicious nature, i.e. bomb hoax calls, in a calm manner, referring to procedural guidelines where appropriate. Accept and route calls for various units whose switchboard closes between 5pm and 9am. Monitor the freezers and chillers for the Gemms catering unit out of hours and to relay and faults to the appropriate person. To use the computer to enable locating staff on the intranet telephone directory and to assist with ensuring the directory is up to date. Report Switchboard Faults Provide a central point in the major disaster plan, liaising with all departments and agencies. Arrange taxis for clients and Doctors out of hours and to ensure that records on taxi use are kept up to date. Liaise with the food vending machine company/CPU and to provide help to clients when items get stuck in the machine.
Job tags
Salary
£11.45 per hour
