Motor Engineering Coordinator
Location
Tonbridge, Kent | United Kingdom
Job description
We are looking for a Motor Engineering Coordinator to join our team, you’ll be committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines.
You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance.
Key Accountabilities:
- Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing and recovery charges
- Provide invoice payments to our Approved Repairers and to Non- Approved repairers for their services.
- Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey
- Update MIAFTR records and salvage clearance
- First time resolution of any complaints
- Compile all inherited charges on claim to complete recovery pack on non-fault / split claims
- Send engineers non fault recovery invoice list to enable re rate
- Receive re rated invoices from engineers, check all charges and images attached and send to recovery team to enable recovery from TP insurers
Skills required:
- Good working knowledge of motor vehicle construction and modern repair techniques.
- Motor Claims knowledge including basic understanding of insurance principles.
- Knowledge of computerised damage estimating systems, including Audatex.
- Good spoken and written communication skills.
- PC literate and with good administrative skills.
- Demonstrable ability in numeracy skills & written English.
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Job tags
Salary
