Hilton
Location
London, Essex | United Kingdom
Job description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
Launched in September 2023 - Casual luxury with a distinctly London personality, effortlessly shifting from work to fun. The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the cities most preeminent locations. Featuring classically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.
Salary: £13.50 per Hour plus service charge
WHAT DO WE OFFER?
• Meals on duty, service charge and stylish uniforms
• Access to personal development programmes and hundreds of courses through Hilton University
• Worldwide career opportunities
• Industry-leading Team Member travel rates through Go Hilton
• Wellbeing initiatives to help you thrive and be your best self
• A workplace to be proud of
• Opportunities to be recognized for being awesome and doing a great job
JOB OVERVIEW
Mixologists are responsible for preparing and serving beverages and creating exceptional customer experiences.
• Are you passionate about making delicious drinks?
• Do you love seeing customers enjoy a cocktail you’ve recommended?
• Are you a supportive and inclusive team member?
• Do you thrive in a fast-paced environment?
If so, this role is made for you!
KEY RESPONSIBILITIES
As a Mixologist, you will:
1. Exceptional Customer Experiences
• Welcome customers to build rapport and create a great first impression
• Know your menus and recipes in detail, so you can advise customers on ingredients and beverage choices and make personalised beverage recommendations when you take their orders
• Prepare and serve a range of beverages, including cocktails, mocktails, spirits, wines, beers, soft drinks and garnishes, following the bar’s standard recipes
• Customise beverages based on guest preferences
• Make sure that food allergies and dietary requirements are treated with absolute seriousness
• Communicate effectively with the service team so that all orders are correct, well-presented and delivered on time
• Train the service team on the differences between spirit types and serves in an easy-to-understand way to improve their product knowledge
• Aim to exceed every guest’s expectations, ensure to consistently offer high quality service
• Recognise repeat customers and their preferences, offering personalised customer service
• Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed
2. Great Working Environment
• Work with the rest of the team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.
3. Day-To-Day Essentials
• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.
• Set up your section for service, and make sure that equipment, guest areas and work areas are clean and tidy throughout the shift
• Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines
• Stock and replenish inventory and supplies
• Maintain bar equipment and machinery to the highest standards, coordinating the maintenance schedule and records
• Keep up to date with the latest beverage trends
• Give feedback and suggestions to the bar leadership team to improve customer and team member experiences
WHO ARE WE LOOKING FOR?
We’re looking for someone with a passion for bars, and at least two years experience in a similar position preferably in a destination bar. A good understanding of mixology is essential.
To be successful in this position you will have:
• Customer focus, maintaining the highest standards of authentic service to create memorable guest experiences every time
• Excellent communication skills to create connections with diverse customers and share information clearly
• High attention to detail, to get orders right every time
• Great teamwork and a positive attitude
• Ability to build good relationships with coffee suppliers and equipment maintenance teams
• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure
• Curiosity in the latest beverage and food trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach
• Sustainability cautious, following best practices and taking pride telling product and supplier stories
You will also be fluent in English. A good knowledge of POS systems would be an advantage.
USEFUL TO KNOW: This position is full-time and will require working weekend and evening shifts. Position requirements also include being able to stand for hours and the ability to lift and carry moderate weights.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Job tags
Salary
£13.5 per hour
