Location
Blackpool, Lancashire | United Kingdom
Job description
The Recruitment Co are currently recruiting for an Operations Administrator to work for an established, growing business in the Blackpool area.
Operations Administrator salary: £21,500 (OTE £24,000 expectation in first year)
Operations Administrator hours: 8am -4pm or 9am – 5pm Monday to Friday (37.5 hours per week)
Operations Administrator company benefits:
- In addition to a basic salary, you will benefit from a commission structure linked to personal performance, a team incentive scheme
- Company pension contribution consistent with the Government auto-enrolment scheme rising to 5% after 2 years’ service.
- Annual leave entitlement will be 25 days per annum, and unpaid leave can be requested (following a probationary qualifying period for 6 months.)
- Free parking
Operations Administrator Roles and responsibilities:
- Delivery of exceptional customer service and operational administration for a fluid number of
tours throughout the year, including…. - tailor making itineraries reflecting the requirements of the group
- generating accurate tour costings,
- liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements
- ensuring all tours are completed within set budgets and client payments are received in the agreed time frames
- Development of “life-long” relationships with both client and supplier
- Sound product knowledge, including.. .
- regularly visiting assigned areas, taking part in inspection visits
- maintaining and continually improving information packs about visits in the assigned areas
- researching subject and destinations in assigned areas to ensure up to date knowledge bank.
- Understanding and awareness of NGT’s Safety Management System and Health & Safety Rules
- Understanding of associate memberships and benefit to client & company
– Coaching of less experienced tour consultant colleagues to develop skills and confidence in customer service skills as / when appropriate
- Contribution to identifying improvements to work organisation and procedures etc.
Skills / Qualifications Required
- Proven experience and full understanding of delivering exceptional customer service
- Ability to resolve problems, work under pressure and meet deadlines
- Ability to work under own initiative, and essentially as part of a wider team
- Analytical skills
- IT literate and knowledge of Microsoft products
- Ability to follow procedures and willingness to enhance them
- Strong time management skills and ability to prioritise workload and be highly organised
- Excellent verbal and written communication skills and accurate written and spoken English
- Commercial & financial awareness and be numerate
- Adaptable and flexible
If this sounds of interest, please do feel free to apply through the link below , or alternatively please do get in touch on 01253 751511 , or drop me a message on LinkedIn – and I will be happy to discuss further!
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
Job tags
Salary
£21.5k per annum
