Senior Financial Service Customer Advisor Apprenticeship Financial Conduct Authority

Location

Stratford, Greater London | United Kingdom

Job description

What you will do in your working day

The role requires a balance of offering excellent service, with an investigatory mind-set. You will be curious, able to gather relevant information, be resilient and able to work to service level agreements, using your own judgement and building relationships across the organisation. 

The key responsibilities of the role will include:

• Responding to consumer calls on a wide range of financial issues 
• Liaising with other FCA staff to resolve complex queries 
• Drafting written correspondence 
• Using judgement to absorb, interpret and summarise large quantities of information 
• Identifying and escalating cases where there is a risk 

What will I get from the role?

• You will make a significant contribution to the aims of the FCA to protect consumers and reduce harm
• Working for the regulator, you will be part of a team that plays a critical role for everyone in the UK who is a consumer of financial services 
• You will develop your spoken and written communication skills, exercising your judgement to gather intelligence to feedback into the organisation 
• You will be in regular contact with the rest of the FCA, and will build relationships beyond your direct team building your knowledge of financial regulation 
• You will enter an environment of continuous learning, receiving first class training and support 

Skills required: 

• Knowledge of Microsoft Office Packages - particularly Word, Outlook, Excel and PowerPoint 

Personal qualities: 

• Spoken communication skills, including active listening and using simple language
• An investigatory mind-set, knowing how to find answers
• An ability to make judgement-based decisions, using analytical skills to clarify situations
• Excellent relationship building skills, building rapport, adapting to and empathising with others
• Resilient, able to work to SLAs even when under pressure
• Positive, composed, impartial and productive 

The training you will be getting

On completion of the apprenticeship you will have achieved a Level 3 Senior Financial Service Customer Advisor qualification. Please find details of the standard here:

The length of the apprenticehsip standard is 12 months, however the duration of the contract is 24 months.

Training will be delivered by Fitch Learning where you will also be assigned a skillscoach.

What to expect at the end of your apprenticeship

We encourage and support those apprentices who successfully complete their professional qualification and apprenticeship programme to secure a permanent role at the FCA.

Job tags

Salary

£22k per annum