Location
Stoke on Trent, Staffordshire | United Kingdom
Job description
Are you looking for your chance to be part of Royal Mail?
We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers.
- Do you have previous customer service, call centre or complaints handling experience?
- Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?
- Can you solve problems, find solutions, and remain calm under pressure?
- If you have answered yes to the above, then we want to hear from you!
Hours and Salary: 37.5 Hours per week + Overtime available
Working between the hours of 8am-8pm Monday- Friday and 8am-4pm on Saturday
Working patterns will be allocated a month in advance.
£11.77 Per hour
As a customer service advisor/ Complaints advisor your responsibilities will include :
- Answering a high volume of inbound calls from customers
- Resolving queries and complaints in a professional manner
- Using multiple computer systems to update customer records, track parcels, look up information and record call details
- Work to individual call quality and volume KPI's as well as supporting team member to achieve the desired company goals
- The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for redelivery and general feedback on the service provided.
- The ideal customer service advisor/complaints advisor will have the following skills and experience:
- Previous complaint handling/ call centre experience is preferred
- Be able to demonstrate resilience, empathy, and patience
- Have the ability to remain calm under pressure
- Be flexible and reliable
Company benefits: Our client offers a customer service/complaints advisor the opportunity to work for one of the UK's most loved and recognised brands. Initially working on a temporary basis however there is a strong possibility of permanency or extension after 12 weeks. Also offers free parking, onsite canteen, holiday pay and company pension.
Interested? Apply now!#Customerserviceadvisor#complaintsadvisor
Job tags
Salary
