Medical Secretary

Location

Peterborough, Cambridgeshire | United Kingdom

Job description

Key Duties Validation e-track queries/Information Services reports Dealing with telephone enquires both internal and external Direct administrative support to Consultants and nurse specialists Managing Consultants appointments/Clinic utilisation/Diary management Management supervision of band 2 staff (undertake MPAs) Request/cancel clinics as and when required using Clinicman system Dealing with emails in multiple mailboxes The above will include: Utilising CAREFLOW (Patient Administration System) E-Track, EPRO/SCRIK, EVOLVE, ERS (Electronic Referral System), Clinicman, ICE and MS Teams to provide an efficient service for patients, staff and visitors, when required. To utilise other software packages, as required, to maintain records for audit directly relevant to the post. Support the smooth running of the Paediatric office. Respond to enquiries from clinics and wards (personal and telephone) ensuring good communication and appropriate referrals. Knowledge of the secretarial work within the specialty enabling appropriate support with workloads. Demonstrate initiative tact and ensure confidentiality is maintained at all times. To liaise with patients, consultants/teams, pre-assessment centres, wards, and other departments and communicate with patients, relatives and other hospitals. Main Duties and Responsibilities TEAMWORK As a team ensure that all functions within the Specialty are completed Maintain close working relationships with colleagues within the specialty. Work closely with clinical teams and other departments within the organisation. Advise the Paediatric Administration Manager of any points of concern relating to the administration of the service and processes in place. To assist the Paediatric Administration Manager to ensure the delivery of an efficient and comprehensive service which is receptive to the needs of the patient and meets the performance requirements of the Trust in accordance with the patient access policy In conjunction with the Paediatric Administration Manager, develop office and working practices to continually improve service delivery. Work as a team, to ensure adequate cover is in place during absences. Attend team meetings at required intervals. COMMUNICATION Key link with: All patients Consultants, nurse specialists and members of the department team and operational management teams Health Records Outpatients Information services, Data Quality and IT departments. Theatres and wards Primary Care Trusts and other external organisations

Job tags

Salary

£22.82k - £24.34k per annum