Trainee Service Advisor

Location

Hayes, Hillingdon, Greater London | United Kingdom

Job description

Trainee Service Advisor
Hayes, UB3
£30,338 pa + bonus, OTE £34,800 pa
Mon – Fri 8am to 6pm
1-in-3 Saturdays 8:30am to 12:30pm

Renault Hayes seeks a Trainee Service Advisor to join the  aftersales team at our Dealership on Silverdale Industrial Estate (UB3).

The Trainee Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing, documenting warranty work in line with manufacturer process.

We are looking for someone who is a confident in dealing with customers face-to-face. The ideal candidate will have exceptional customer service skills, the ability to promote our products and services confidently, be able to accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.

If you have experience using Kerridge, ADP Autoline or CDK Drive from a previous role then this will be considered an advantage.

Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.

The hours for this role are 8am to 6pm Monday to Friday with one hour for lunch, and 1-in-3 Saturday mornings on rota from 8:30am to 12:30pm. Further overtime is occasionally available on request.

In return we offer a basic of £30,338 per annum, comprising £29,000 pa for weekday work plus 1-in-3 Saturday mornings paid at time and a half @ £1,338 pa. We also have a monthly bonus scheme with OTE £34,800 pa plus additional commission on Service Plans.

Fringe benefits include 25 days annual leave + the 8 bank holidays, pension scheme, share options, discounted gym membership, cycle to work scheme, staff discounts on products and services, and excellent career prospects within the corporation.

HOW TO APPLY:

Hit "Apply Now" and follow the instructions provided by our Recruitment platform, which will include a request to upload your CV.

Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No Agencies please.

Job tags

Salary

£30.34k - £34.8k per annum