Location
North West London | United Kingdom
Job description
Overview
Looking for a Customer Service job at a company with amazing benefits and excellent opportunities for progression? A well-established company based in North West London are looking for a Customer Service Advisor.
Salary: £21,000
Duties
- Answer incoming telephone calls to the customer care line/ switchboard, and direct calls to where necessary in line with MORAs telephone handling guidance
- Being first point of contact for customer commendations, queries and issues.
- Respond to any emails that come through to the generic email address and forward them on to the relevant department.
- Keeping all enquiry and complaint records up to date.
- Load, and share with both our internal teams and clients any Customer Commendations received.
- Maintaining Relationships with our clients via telephone and visits, where required.
- Sending Daily Communication Reports to our clients to detail the progress of all open customer communications.
- Participate in daily conference calls with client.
- Update Twitter, the website and the intranet with customer commendations and news when required
Skills/Experience
- Experience of working in a busy office environment
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to multi-task
- Secondary Educated to a Good standard
- Proficient in Microsoft Office to an intermediate standard.
- Strong PC skills with the ability to learn in house systems and software
In order to be put forward for this or any of our positions, you will need to come in and register in our office in Kingston.
Job tags
Salary
£21k per annum
