Devon Partnership NHS Trust
Location
Torquay, Devon | United Kingdom
Job description
Location: Torquay, TQ2 7TD
Salary: £22816.00 to £24336.00
Date posted: 22nd February 2024
Closing date: 14th March 2024
Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases that can be passed person-to-person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested.
We are seeking an personable individual with a passion for organisation and a talent for administration to support our team of NHS therapists.
In this position, you will play a vital role in supporting the seamless operation of our therapy team, ensuring they can focus on providing the highest quality of care. Your work will directly contribute to the efficiency and effectiveness of our therapeutic services, making a tangible difference in the lives of those we serve.
We value teamwork and collaboration, and your role will be crucial in maintaining the high standards of our administrative processes. This opportunity offers the chance to make a significant contribution to our teams success while advancing your career in a supportive, professional, and meaningful setting.
The selected candidate will deliver administrative support to the team. This role demands an individual who is highly motivated, adaptable, and skilled in general administrative functions, with good interpersonal and organisational abilities.
You will have will have experience of administration in a customer / patient facing role. Knowledge of Electronic Health Records and patient booking systems would be desirable experience.
A crucial part of this position is communicating with patients, managing appointments, processing referrals, organising meetings, accurately recording minutes, and maintaining records using the latest templates. The candidate must work well within a team.
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Duties andResponsibilities
Communication and Working Relationship Skills
Provide and receive routine information requiring tact orpersuasive skills, where there may be barriers to understanding.
Deals with enquiries from external stakeholders and thepublic.
Be an integral link and point of contact between and for managers andtheir administration provision.
Work within a multi-disciplinary environment ensuring thatcommunication with appropriate team members is effective and contemporary.
May be requested to communicate complicated and sensitive information.
Analytical and Judgemental Skills
To receive and open mail (paper and electronic as necessary) anddistribute/despatch accordingly ensuring appropriate action is taken withhigh priority material.
To manage both telephone and face to face contacts with distressedservice users in a supportive manner.
Judgement involving facts or situations, somerequiring analysis.
Resolve conflicting diary appointments or schedules.
Planning and Organisational Skills
Arrange meetings and appointments for members of the team.
Support the arrangement of meetings for external agencies asrequired.
Prioritise workload with particular consideration to issuesarising.
Plans own workload to ensure that weekly,monthly, quarterly and annual tasks are met.
Adjust clinic times as required
Responsibility for Patient/ClientCare, Treatment and Therapy
Assist patients during incidental contact, to provide non-clinicaladvice or information to patients/relatives or carers.
Communicate information relating to appointments.
Responsibility for Policy and Service DevelopmentImplementation
May be asked to contribute to audit and research projects within theservice to inform service development and standards.
Adhere to all Trust and departmental policies and procedures relatingto their role, may be required to comment on reviews. This will include theutilising the most up to date templates as required by the CorporateDevelopment Service.
Engage in local review of administration services.
Responsibility for Finance, Equipment andOther Resources
The post holder will order stationery and other necessaryitems for the team via the procurement system.
Order and maintain stationery and storesstocks; may be responsible for petty cash float.
Responsibility for HumanResources, e.g. Supervision, Training, HR Advice and Management
Supporting the induction of new staff members as required.
Demonstrates own activities to new starters.
Provide day to day supervision to support administrators.
Responsibility for Information Resources andAdministrative Duties
Produce confidential correspondence and reports.
Maintain efficient and effective electronic filing system/s.
Take and distribute formal minutes as necessary.
Keep up to date patient clinical records and amend asappropriate.
The post holder will be partly responsible for ensuringaccurate and up to date data is recorded onto electronic records systems, andthat this information is communicated with the team and other professionalsas required.
Responsibility for Research and Development
Undertake surveys or audits as necessary toown work.
Freedom to Act
Work is managed rather than supervised.
Accountable for own actions manager is available forreference.
Manages own workload.
Any Other Specific Tasks Required
Provide cover for colleagues when and where necessary.
Work pattern will be predictable .
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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