Quality Performance Officer

Location

Wigan, Greater Manchester | United Kingdom

Job description

Priority Candidates will be considered in the first instance

Wigan Life Centre South

College Avenue

Wigan

WN1 1NJ

Salary: Grade 8, £33,945 - £38,223 per annum

37 hours per week

Your role:  

As a Quality Performance Officer you will support the local adult social care market to raise standards across the borough ensuring a choice of high quality services that are each kind, compassionate and hold person centred care and user experience at the forefront of service delivery.

In line with the Care Act 2014 and The Care Quality Commissions regulatory framework you will support both the development and implementation of a local approach to comprehensive quality assurance informed by people in receipt of services and their experiences.

You will work a range of health and social care professionals, people in receipt of services and their families.  You will support and lead on complaint responses and all aspects of the safeguarding process.

About you:

You will be a passionate and energetic leader who shares our commitment, working in collaboration with a range of partners to support Wigan residents to live happy, healthy lives.  You will have the commitment and drive to ensure the ongoing improvement and transformation of the external market. You will be a great communicator and developing effective relationships with external providers and supporting professionals will be key to your success in the role.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published , our ambitious plan for our borough. We are signed up to the ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

We are a small team within the wider Provider Management and Market Development service, committed to the co-design and delivery of excellent services for Wigan residents. We are proud of our ability to drive innovation and lead ambitious service redesign and improvement programmes.

We are passionate about representing the voice of customers and local people in all of our work and work hard to develop mature, collaborative relationships with providers to achieve great outcomes for Wigan residents.

We offer an environment which welcomes people with drive, enthusiasm, and a proactive approach to doing the ‘right thing’, ensuring that people are supported through services which are genuinely enabling people to fulfil their potential and live happy lives.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

Wigan Council prides itself on equality , inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

To be appointable in this role you must be able to prove you have the right to work in the UK. If you are unsure, please visit the below link to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (

For an informal discussion about this role please contact Ellen Waite on 07385223524 or email [email protected]

To view the details relating to this position, please click the links below:

Priority Candidate Interview date: Thursday 4th April 2024

Interview date: Friday 5th April 2024

This role is subject to an Enhanced Disclosure Procedure plus Adult barred list check

The employer is committed to safeguarding

Job tags

Salary

£33.95k per annum