Account Manager (MSP / IT Support)

Location

Brighton, East Sussex | United Kingdom

Job description

We're looking for a talented Account Manager to join our growing team. This role is about more than managing accounts; you'll be a partner to our clients, helping them make sense of their IT and Cybersecurity needs and delivering solutions that make a real difference. If you're a professional with a keen business acumen and a strategic thinker who's personable, highly organised, and passionate about technology , we want to hear from you.

Ingenio Technologies is a rising Managed Service Provider (MSP) offering IT support and services. Our 11-person team specialises in using technology to solve business problems. We have a growing client base in Sussex and more than 150 Google reviews (go check them out; they're fantastic!). Our mission is to provide high-quality IT solutions to businesses of all sizes in Brighton and beyond.

Key Responsibilities:

• Develop and maintain strong relationships with clients, understanding their business needs and challenges.
• Translate the complex into clear, understandable terms for clients, ensuring they grasp the value and impact of our services.
• Drive business growth through strategic account planning and execution, identifying opportunities for upselling and cross-selling whilst maintaining client retention.
• Manage and oversee client accounts, ensuring all projects are delivered on time, within scope, and to the highest quality.
• Collaborate with our technical team to design and implement bespoke IT solutions for specific business problems.
• Maintain meticulous documentation for all account activities.
• Stay ahead of industry trends and developments, continuously expanding your knowledge and expertise in IT solutions.

What We're Looking For:

• A proven track record in account management, preferably within the IT or technology sector.
• Exceptional communication skills, both written and verbal, with the ability to translate complex technical topics into clear, concise language.
• A robust understanding of finance and the expertise to assist clients in planning and managing their IT budgets and forecasts.
• An interest in technology, with a basic understanding of IT solutions and their application in solving business problems.
• A natural problem solver, ambitious, and adaptable to change, recognising that the IT industry constantly evolves.
• Excellent negotiation skills, with a passion for learning and personal development.
• Someone happy to speak at events or networking opportunities and willing to use video to serve our clients better

Why Join Us?

• Be part of a forward-thinking company that values innovation, learning, and the personal development of its team.
• Work in a supportive, collaborative environment where your ideas and contributions are valued and encouraged.
• Engage in various challenging and rewarding projects across a diverse client portfolio.
• Benefit from a competitive salary, uncapped commission, and a comprehensive benefits package.
• We're growing; there will be management opportunities in the future.

This is a full-time role, working 40 hours weekly, Monday - Friday (no weekends). While the role is based in our office near Sussex University, it includes flexible arrangements for client visits around Sussex. A pool car is available.

The basic salary for this position ranges from £27,000 to £32,000, based on your experience. With our uncapped commission structure, your total earnings could exceed £55,000.

How to Apply:

We'd love to hear from you if you're ready to take your career to the next level and contribute to our mission of solving business problems through technology and training. Please send your CV and a VIDEO cover letter explaining why you're the perfect fit for this role to our recruitment team. Use a tool like Vidyard, loom or any other video recording service.

Benefits

25 Days' holiday + bank holidays.

Uncapped Commission

Continuous learning and development with management opportunities.

Private cashback health scheme after probation.

Use of pool vehicle for work-related tasks.

Comfortable working environment with ergonomic chairs and electric standing desks.

Bean-to-cup coffee machine and complimentary soft drinks.

Free, ample on-site car parking.

Proximity to public transport: 10 minutes' walk to train and bus stops.

Subsidised EV charging points.

Summer and winter company parties.

Regular, scheduled one-to-ones and annual performance reviews.

Mileage allowance for travel-related tasks.

No recruitment companies please.

Job tags

Salary

£27k - £55k per annum