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Location

Ipswich, Suffolk | United Kingdom

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Job description

It’s an exciting time to join the eCommunications team here at AXA, with significant investment planned in all UKandI businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our digital communications capability, we’re looking for a talented person to join our growing team.
As Internal Digital Communications Specialist, you’ll be responsible for detailed analysis of internal communications tools usage. You’ll use this data to tell stories that are meaningful and make the complex easy to understand. You’ll also create and manage content to support AXA UK’s use of Microsoft 365 communication tools and internal communication channels.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Tunbridge Wells, Ipswich or other AXA office. Our team spend one day a week together in our London office. Occasional travel to other AXA UK offices.
We’re also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.
What you’ll be doing:

Create and present analytics and reporting to show usage trends, successes, and opportunities for improvement.
Develop dashboards and other tools to deliver insights effectively.
Create and manage guidance and support materials such as online guides, self-help video and courses.
Engage with eCommunications team, AXA Group Workplace team, Microsoft and other suppliers keeping up to date with changes and new technologies.
Coordinate production of new or updated materials.
Research and document case studies from across AXA UK, using these to develop support materials, sessions or other guidance ensuring best use of tools. Work with our digital champions to capture and publicise these.
Provide governance support for provisioning, issue resolution, compliance audits.
Respond to ad hoc enquiries and support requests.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

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Job tags

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Salary