Rapport
Location
Scotland | United Kingdom
Job description
We are looking for a Network Team Ambassador to join our Rapport Network Team to cover predominantly Scotland, and Newcastle.
This role is for an energetic and adaptable individual who is passionate about customer service and relishes working with various teams.
Our Network Team is at the heart of our business, responsible for supporting all positions across the Rapport portfolio (within the above-specified area – 5 to 6 different client locations and buildings). The Network team are our heroes, our much-valued front-line support for operational absences such as annual holidays, training days, sickness, and temporary vacancies.
This position is perfect for those professional receptionists looking for variety and challenges in their daily work. In this role, you will have a wide range of exposure to different operations and teams. This is for those who can think on their feet. We do commit that you will only work on one site at any particular day though. You will be provided with training on systems and procedure before being placed at a particular site.
The size and scope of this position means that it is a challenging role, however you could be part of an exciting, inclusive, and forward-thinking business and get the chance to work with our fantastic teams.
Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually between 7 AM and 8 PM. Our teams do not work weekends or Bank Holidays.
Responsibilities will include:
Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk)
Proactively dealing with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are dealt with promptly and professionally
Handling all external and internal calls in a professional manner
Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests
Adopting a flexible and adaptable approach when dealing with ad-hoc duties as required. and or potential shift/location changes
The successful candidate will:
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be able to travel between Scotland and Newcastle areas
Have the passion and drive to deliver the very highest levels of customer service
Have an outgoing personality, understanding the professional etiquette, and be able to easily build rapport with key stakeholders (internal, external and VIPs)
Have great interpersonal skills, an outgoing and vibrant personality
Demonstrate ability to adapt and flex your working style and behaviour to adapt to the environment of the site you are working at
Demonstrate an excellent command of the English language, both in verbal and written communication
Be creative, proactive, organised, detail-oriented, process-driven, quick learner and resourceful with a can-do attitude
Have the ability to work well under pressure and act both proactively and intuitively
Ideally have front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environment
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
Refer a friend Scheme
Pension
Life Assurance
Access to Aviva DigiCare Workplace App
Access to our Perks at Work Benefits Portal for various discounts
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work
Employee Assistance Programme
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
Top 30 Best Places to Work in Hospitality in 2021 winner.
Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport
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Salary
£28.4k per annum
