Oxwash Limited
Location
Swindon | United Kingdom
Job description
Salary: £30,000 - £35,000 per annum
Contract: Permanent, full time (Monday to Friday 08:00-17:00)
Location: Hybrid role, with at least two visits per week in our Swindon office, on top of client visits.
About Oxwash:
????Our mission at Oxwash is to permanently eliminate the impact of washing on our environment, our clothes and us. We are driving towards net-zero carbon emissions and revolutionising the laundry industry from our locations in our flagship site in Swindon and our London (Battersea) lagoon!
We are a green tech start up and have raised over £15 million to date. Our Series A funding round , led by UNTITLED VC partners Magnus Rausing (Tetra Pak) and Bertie C. (ZuluForest), closed in August 2022. We are also backed by other notable investors including Reckitt, the corporate organisation that owns the stain remover Vanish. We’ve set our sights on growing our sustainable laundry service for UK customers and expanding overseas in the US.
If you like the look of this role, you identify with our mission, and feel you’d fit perfectly in one of the top 100 organisations to escape to for 2023 , then apply to work with us. You could be a part of the only laundry and wet-cleaning company in the world that is a Certified B Corporation®!
About the role:
Reporting to the Head of Revenue Operations, an Account Manager is responsible for managing and developing relationships with existing clients to ensure customer satisfaction, retention, and business growth. Your role will involve acting as the primary point of contact for clients, understanding their needs and goals, and working with internal teams to deliver solutions that meet or exceed their expectations.
Role Responsibilities
Your key responsibilities will include, but not be limited to:
Relationship management : Building and maintaining strong relationships with clients, understanding their business goals and challenges, and serving as their primary point of contact within the company.
Customer satisfaction : Ensuring that clients are satisfied with the products or services provided, addressing any issues or concerns they may have, and working with internal teams to resolve problems.
Onboarding : Working closely with clients during onboarding and other key contractual milestones
Business development : Identifying new opportunities to grow the business within existing accounts, collaborating with internal teams to develop and execute account strategies, and driving revenue growth.
Cross-functional collaboration : Working closely with internal teams such as sales, marketing, operations and customer support to ensure alignment and coordination in delivering solutions to clients.
Commercial Pricing and Negotiations : Pricing new products and services when required by clients, and negotiating commercial contract changes.
Reporting and analysis : Analysing account performance data to identify trends, opportunities, and challenges, and providing regular reports to internal stakeholders. You will be responsible for spotting changes in buying habits, potential churn or reduced volume.
Industry knowledge : Maintaining a deep understanding of the industry and market trends, as well as the client's business and competitive landscape.
Key Relationships:
Specialist & technical knowledge , including:
IT Literacy - Able to utilise reporting features of Hubspot, Excel, Looker, and Xero to provide context to client feedback and a full understanding of how our proprietary software systems work including how our clients interact with them.
Tech Stack Organisation - You will need to be very organised and have excellent prioritisation skills when using multiple softwares, and use technology to help you with your day to day tasks. You should be proactive in suggesting process improvements for how we use our tech stack, data and reporting.
Communication - Communication is key when dealing with Clients. You will need excellent written and verbal skills and the ability to act empathetically in the face of issues, while maintaining professionalism and delivering on promises you make.
Collaboration - You will need to work closely with Client and Operations teams to discuss issues and successes. Having a strong collaboration skill is essential to ensure that client issues are heard and action plans created to resolve these issues
Leadership - While this role does not have direct reports, you will be responsible for leading the voice of the customer internally. You will need to be confident and direct in your approach, and manage client solutions through to completion.
Sustainability & Values - You are expected to be a champion for sustainability and embody our values of creativity, excellence and integrity.
???? A salary of £30,000 - £35,000 per year
???? Generous EMI share options, following successful probationary period
☀️ 30 days’ holiday + the option to buy more and take your birthday off!
???? Uniform and equipment provided by Oxwash - no need to use your own smartphone for work anymore! You’ll also get an allowance to buy work related equipment.
???? Employee discount on personal laundry and wet cleaning
???? Free, confidential mental health support + 1 Mental Health Day off
???? A funded health cash plan and enhanced sick pay
???? Cycle to work scheme
Oxwash cares deeply about leading the way as an employer and providing a more inclusive and diverse workplace for all. We are an equal opportunity employer and value diversity at Oxwash. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, pregnancy and maternity, marital status or disability status. Please let us know if you would benefit from any reasonable adjustments in order to participate fully in our recruitment process.
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