firmus energy
Location
Antrim, Co. Antrim | United Kingdom
Job description
Exciting opportunity to join firmus energy for a placement year
Placement student - Billing
9 - 12 Months - 37.5 Hours per week
£22,000 p.a + Benefits
About The Role
The role:
As part of the Billing team responsible for invoicing company revenues of c£90m, you will report to the Senior Billing Lead, proactively supporting the team and our customers (with specific reference to Meter Reading, Billing and Credit Control). This role will involve ensuring customers are billed accurately and in a timely manner, dealing with their queries and requirements. The placement student will join at an exciting transitional phase as firmus energy migrates to a new Customer Billing platform.
Key Accountabilities:
· Addressing customer, contractor and staff queries, liaising with customers where necessary
· Demonstrating first class customer care delivered in line with company brand values
· Customer Account Administration and support activities across the team including billing, meter reading and credit control activities
· Assist with meter read schedule preparation including booking customer meter inspection appointments
· Process meter readings accurately on the billing system and in line with KPIs, contacting customers to investigate read anomalies.
· Ensure domestic and commercial customers are billed accurately, in a timely manner and in line with the Codes of Practice and applicable licence requirements
· Support the team in change projects as it transitions from the existing to the new Billing platform (Data Integrity, Data cleansing, User Acceptance Training, Training and implementation support)
· Undertake any additional duties as directed by the Billing Manager.
The Individual:
The post holder will demonstrate first class communication and interpersonal skills, with the ability to build and sustain good relationships across all departments. They will have excellent IT skills.
Essential:
· Undergraduate currently studying for a degree in a business or finance related discipline
· Excellent IT skills with experience in manipulating data on MS Excel
· Strong written communication and interpersonal skills, with a proven ability to develop relationships
· Highly motivated with a positive attitude and the ability to work on own initiative and to prioritise workload
Desirable:
· Previous experience in customer facing role
· Previous administration experience
Skills Needed
About The Company
An award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 110,000 homes and businesses. Established in 2005 we built our network over 35 towns and cities in our original Ten Towns and Belfast. Our network is more than 2,200km, the equivalent of laying mains from Antrim to Frankfurt! We have an important job to do helping deliver reliable and sustainable green gas to heat homes, power factories, universities and critical services. Information for candidates: We use reserve lists for positions where more than one candidate is deemed suitable. Reserve lists are for 12 months during which reserve candidates will be offered the same or similar post should one become available.Company Culture
Specific Purpose (temporary) Contracts: Should a permanent vacancy arise during the course of a Specific Purpose Contract, the successful candidate will be offered the position on a permanent basis where eligible. What makes firmus energy a great place to work. We are a values-based, award-winning energy business with a family-feel. We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff. We care about our people, the environment and the communities we work in and we have fun too. Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy.Desired Criteria
Required Criteria
Closing Date Sunday 28th April, 2024
Job tags
Salary
£22k per annum
