learndirect
Location
Remote | United Kingdom
Job description
A little but about Us at learndirect:
Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.
As the UK’s leading, B accredited, online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.
From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.
Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need.
With rapid expansion well underway, you could become a part of the online solution to educational needs by driving continuous improvement of the customer journey.
Job Purpose:
We are seeking a dynamic B2B Account Executive to join our Health and Safety faculty. As a B2B Account Executive, you will play a key role in supporting the onboarding and management of client accounts. This entry-level position is an excellent opportunity for individuals with a passion for online learning, B2B sales, relationship building, and a desire to develop their career.
Key Responsibilities and Accountabilities:
Client Support:
• Take ownership for 200 accounts (customers) to ensure all small and medium sized clients are looked after.
• Assist in maintaining positive relationships with clients.
• Respond promptly to client inquiries and resolve issues effectively.
• Collaborate with senior account managers to address client needs.
Account Management:
• Ensure all new customers are set up and onboarded to the HSE platform.
• Learn and understand clients' business objectives and challenges.
• Assist in the development and execution of strategic account plans.
• Deliver account growth targets and KPIs.
• Maintain customer renewals of annual subscriptions.
Communication:
• Maintain regular communication with clients to provide updates on products/services.
• Communicate internally to ensure client needs are met efficiently.
Learning and Development:
• Stay informed about industry trends, market conditions, and competitor activities.
• Participate in training programs to enhance product knowledge and sales skills.
Personal Specification:
What will we expect of You:
• Eagerness to learn and develop in a B2B account management role.
• Basic understanding of sales principles and customer relationship management.
• Proficiency in Microsoft Office Suite and basic knowledge of CRM software.
• A good standard of education, a minimum of 4 GCSE’s to include English & Maths grade C or above.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team-oriented environment.
Why work with Us?
• Complete a funded course of your choice after your probation period.
• Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day.
• £50 Amazon thank you Voucher for your birthday.
• Company pension scheme.
• Employee Assistance Programme.
• Perkbox Corporate Perks.
• Refer a friend scheme.
• Inclusive culture and positive working environment Staff social events
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Job tags
Salary
£25k per annum
