Scheduler/Planner (Customer services & call centre experience)

Location

Salford, Greater Manchester | United Kingdom

Job description

Scheduler/Planner – Customer services/call centre experience

As a Scheduler and Planner at Command Centre Salford you will have amazing relationship building and influencing capabilities who will schedule Planned Preventative Maintenance (PPM) and reactive works.

The successful applicant will interact with Customers and Vendors ensuring a prompt, professional and efficient service, in terms of initial response (e.g. via telephone, email message), accurate recording of requests for service and escalating problems before they become issues. Also manage the work orders through to completion and escalate any issues.

In return for your hard work we offer a salary of £23,500 Plus a bonus of up to 5% company performance related

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

What you will be doing

• Update the CAFM system in relation to asset and PPM – upon approval from account
• Accurately record details of the Site Delivery Teams, Engineering and Third-Party Suppliers and ensure that Team Leaders are aware of situations which could develop into issues.

• Accurately manage and revise PPM schedules and ensure compliance with mandatory and statutory regulations.

• Accurately provide asset management support, including asset data and trend analysis.

• Work in collaboration with the Site Delivery Team to ensure that all works are proactively managed to completion, escalating issues when needed.

• Customer Service experience (preferably in a Command Centre and / or Call Centre environment).

• Intermediate computer skills in MS Office – e.g. Word, Excel.

• Ability to prioritize and execute a diverse workload in a high-pressure environment.

• Exceptional attention to detail.

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Job tags

Salary

£23.5k per annum