Landowner Liaison Advisor
Location
Coventry | United Kingdom
Job description
Cadent Gas Ltd
About us
At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.
About the role
As a Landowner Liaison Advisor you'll be liaising closely with relevant stakeholders to achieve performance, quality targets and expectations, along with seeking out coaching and development opportunities. You will be complying with the implementation of Process & Procedure updates in line with business developments, and maintaining company brand with regards to customer Service and satisfaction. You'll attend and constructively participate in regular team briefs and training. What you’ll get to work on
- Act as the public face of Cadent for Land related activities and uphold a high standard of customer service.
- Conduct site visits to landowners in the Cadent Network who have IP/HP assets going through their land as part of the Engineering Management Procedure for prevention of damage to Cadent’s network, working closely with the wider Operational Land Team (including weekend working, where required, if weekday site visits are unsuccessful).
- Maintain and manage site visit logistics, ensuring routes are planned ahead in a time-efficient way (i.e. by postcode), and in accordance with the priority order of landowners wherever possible.
- Liaise with landowners on site to confirm they are receiving our letters from the landowner liaison lettering programme and ensure they are aware of the Cadent assets and the “dial before you dig” phone line.
- Responsible for ensuring land records and contact detail records for landowners are confirmed, accurately captured to the required standard and submitted into the relevant systems within appropriate prescribed timelines.
- Identify and escalate any issues or areas of awareness to the wider Operational Land Team, Network Land Teams or Head of Operational Land, where appropriate.
- Comply with all Health, Safety & Environment (HS&E) procedures
- use the appropriate work equipment and personal protective equipment and participate proactively in achieving HS&E objectives including Process Safety & lone working activities.
- Where required, support with other Land activities, including but not limited to supporting the Network Land Team with customer liaison activities, responding to .box requests, administrative tasks and easement plotting.
Who are we looking for
The following skills and experience are required:
- Hold a valid UK Driving Licence
- Competent in use of Microsoft Office Applications i.e. Word, Excel
- Exceptional level of attention to detail and pride in getting data ‘right first time’
- Proven ability to act on own initiative and prioritise workload to ensure the delivery of key milestones
- Great problem solving and decision making skills
- Good and accurate communicator with the ability to communicate with a diversity of internal and external stakeholders
- Demonstrable verbal and written communication skills
What’s In It For You Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:
- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities
Why Join Us We offer a host of benefits to suit your lifestyle and support your well-being. These include:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships
We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role. Equity, Diversity and Inclusion Don’t meet every single requirement listed? Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent. As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process. We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you! Circle Back Initiative As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome. We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.
Be part of something big. Help shape the future of gas for generations to come. What’s next? To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
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