Sanderson Recruitment PLC
Location
Cardiff | United Kingdom
Job description
IT Support Manager
SectorIT
LocationCardiff
TypePermanent
Salary£55000-£55000
IT Support Manager
Cardiff
Technology enabled business
£55,000 + benefits package
1 day remote working
A new business to hit Cardiff City Centre are looking for an experienced IT Support Manager to help drive the business through a significant period of growth.
Reporting to the Head of IT Operations the IT Support Manager will lead the technical support team, overseeing day-to-day operations, service desk functions, and field services support operations. The focus will be on ensuring an exceptional customer experience, following ITIL methodology, and upholding ISO27001 standards.
IT Support Manager will play a key role in growing the IT support function and will need to be prepared to roll up those sleeves!
IT Support Manager Responsibilities:
Manage & grow the IT Support team
Drive continuous improvement for an excellent customer experience.
Act as a technical subject matter expert, providing hands-on support.
Manage major incidents and maintain 24/7 system operations.
Lead adherence to incident, change, problem, and release management processes.
Oversee ITSM queues, system administration, and cloud-based ITSM support.
Provide clear reporting on team performance, SLAs, KPIs, and trends.
Facilitate professional development, addressing skill gaps through training and mentoring.
Implement and maintain asset management routines and support ISO27001 standards.
Provide insight to align IT support with organisational needs and growth demands.
Collaborate on the implementation of IT strategies and projects.
IT Support Manager Key Skills and Experiences:
Proven leadership
Driving continuous improvement.
Major incident management and problem resolution.
Knowledge of ISO27001 standards
Working knowledge of O365, Azure, Windows infrastructure, and networking.
Competence in team performance management and strategic insight.
Experience in project delivery
Proven Leadership ability is key. Please apply below.
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Job tags
Salary
£55k per annum
