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Location

Coventry | United Kingdom

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Job description

6 Month Fixed Term Contract

Here at Stonewater, we are looking for a Customer Partner to join our team and support customers who are displaced from their home. This could be due to an emergency situation, outstanding repairs or pest control problems.

As Customer Partner, you will take ownership of these customers and ensure they are provided with advice, regular communication, and payments, in line with our decant policy. These can be really difficult times for our customers and your priority is to work with colleagues across the business to ensure these customers can return home as quickly as possible. There may also be occasions where the customer doesn’t have to leave their home but that they are disturbed due to the level of works going on in their property.

The ideal candidate will:

Have proven Housing / Community Development experience.
Have a strong customer focus.
Be sensitive to the needs of customers.
Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
Be experienced in partnership working to meet the needs of customers.
Be able to think ‘beyond process’ to find innovative solutions for customers.

This role is predominantly home based but we will need you to hold a full UK driving licence and be flexible to travel as the role may involve site visits.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

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Job tags

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Salary

£29k per annum