The Graduate Recruitment Specialist Ltd. Web
Location
Milton Keynes, Buckinghamshire | United Kingdom
Job description
This is the largest independent automotive leasing business in Europe with their southern head office based in Milton Keynes.
From their base in Milton Keynes, they supply businesses with highly efficient fleet finance and management solutions for their company cars and vans.
As a large firm they have maintained an impressive rate of organic growth by providing customers with an irresistible combination of reliability, ingenuity, and value for money. Their financial strength, scale of infrastructure and high calibre systems provide them with an enviable platform for growth, but it is their people that have delivered the goods.
Customer focus is a much-used cliché that is so rarely delivered, but the culture of their business really does encourage enthusiasm, initiative, and a genuine desire to deliver the extra mile in customer service.
The ability to stand out from the crowd in this way is seen as fundamental in their plans to expand the business to the next level.
To administer the processing of new vehicle acquisitions on behalf of the company, to include handover arrangements, logistical movements, and interim vehicle requirements, managing this task by monitoring and liaising with company nominated dealers and third-party suppliers.
Administer timely arrangements of end-of-contract company vehicles ensuring the most cost-effective collection option is utilised.
Endeavour to exceed Customer expectations by professionally managing as defined above. In so doing meet the service commitments made to customers and to reinforce the message of “Service Excellence.”
Duties and Responsibilities
- Request updates using the ACVM update system, and from Nominated Suppliers to obtain the estimated delivery date of the Customer Order. Maintain appropriate records, monitor progress, and provide customer order updates on a fortnightly basis.
- Identify any Customer Order which is likely to exceed the estimated delivery date and take appropriate action to expedite any delay soonest possible. Ensure that ALL involved parties are fully informed regarding progress being made.
- On-line Ordering of Driver Safety Packs, number plates and mats for vehicles arriving into stock and ensure these are despatched directly to the Supplying Dealer or the Logistic Agent.
- Instruct Supplying Dealer to tax and register a vehicle.
- Obtain verification from the Supplying Dealer that the Customer Vehicle Order is complete and available for delivery; organise convenient delivery date directly with the Customer. Arrange delivery via Web Portal or written instruction via email. Confirm to all parties.
- Arrange company/other Leasing Company end-of-contract vehicles collections.
- Under our Logistics tariff service provision arrange collection, inspection, service/repair, and valet of Customer owned and or company surplus vehicles. When complete offer vehicle to Customer and arrange delivery to location as directed. Ensure necessary customer charges are effectively updated for recharge.
- Receive enquiries (verbal/written) from customers, company vehicle drivers, dealers, and third-party suppliers in a courteous and professional manner. Offer guidance and assistance as necessary.
Skills Required
- Flexible approach, highly self and team motivated with the ability to build effective business relations both internally and externally.
- Confident, proactive, and dynamic, with a “can do” attitude, displaying enthusiasm and high levels of energy.
- Excellent organisational and prioritisation skills; always displaying attention to detail.
- Good interpersonal, communication, verbal, and written skills.
- Ability to contribute and participate in a fast-changing environment.
- Ability to react to unexpected situations in a calm and professional manner.
- Good knowledge of Computer systems including Microsoft and Smartsheet’s.
- Good geographical understanding of the UK.
- Employee Interest Free Loan,
- VDU- Eye Care Scheme,
- Cycle to work Scheme
- Panto tickets
HOURS OF WORK: Monday to Friday 9.00 – 17.30 (37.5 hours per week)
Vacancy Availability: Immediate start subject to satisfactory CRB check and references
HEALTH & Safety: No current issues to report on site, Immediate start subject to satisfactory CRB check and references
Please complete the below web submission form and a consultant will be in touch soon.
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Job tags
Salary
