Location
Fleet, Hampshire | United Kingdom
Job description
Banking Administrator
Department: Operations
Employment Type: Full Time
Location: Fleet Office
Reporting To: Debbie Studer
Compensation: £24,000 - £29,000 / year
Description
An opportunity has arisen for a Banking Administrator to join our experienced Banking Team at CHL Mortgages. The Banking Administrator will process a variety of customer payments, including redemption payments, from various sources, and applying them to the appropriate mortgage accounts, in a timely manner.
Ideally, we would look for someone with previous experience in a UK based financial services role, accounts environment or from a banking background. We are looking for someone who can come on board and with some training, develop with the business and with the team.
We are currently operating a hybrid working scheme to be discussed with the successful candidate and we would expect office attendance for inductions and training. Parking onsite is available and on a rota basis.
You must have the right to work in the UK. Any candidates that require VISA Sponsorship in the future please be aware that CHL doesn't currently offer sponsorship and has no plans to in the future, so your application should take that into consideration. Key Responsibilities
- Correctly allocate payments received adhering to department procedures
- Reconciling accounts for closure, ensuring full monies owed are received.
- Provide prompt and accurate responses to internal and external customers
- Act with integrity, due skill, care and diligence in all dealings with customers and 3rd parties
- Carry out all associated administrative tasks in line with department procedures
- Liaise with other departments within the Company to ensure optimum service for the customer and to minimise risk for the Company.
- Demonstrate flexibility and adapt to changing priorities.
- Evaluate the current work processes and procedures and look for improvements
- Adhere to all 3rd party servicing agreements and SLAs, to avoid financial penalties.
- Observe proper standards of market conduct
Skills Knowledge and Expertise
- You will have strong administration skills
- Have experience of working within a Banking or accounts department
- Be driven to provide an excellent level of customer service
- Have previous experience of dealing directly with customers, both over the telephone and by written correspondence.
- You will be self-motivated and focused to achieve results with the ability to work successfully within a busy team
Benefits
- 25 days holiday per annum
- Up to 15% annual discretionary bonus based on performance.
- Company pension scheme - up to 9% company contribution
- 1 x Paid charity days.
- Long service awards and extra holiday
- Healthcare cash plan
- Life assurance cover x 4
- Online discounts and gym memberships
- Enhanced paternity and maternity pay
- Access to Smart Hive by Bravo Benefits giving you full access to all your benefits + additional discounts.
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Job tags
Salary
