Customer Service Administrator
Location
Epsom, Surrey | United Kingdom
Job description
Overview
A large, well-renowned company in the FMCG sector are looking for someone with a strong mix of customer service and administration skills to join the team.
Salary: up to £22,000
The Role
- Receive orders from Customers and fulfill them within specification
- Arrange haulage or other transportation of goods to the customer ensuring that their specific instructions are met
- Collating any deliveries that are met and those that may be problematic
- Liaising and communicating with suppliers such as warehouses and hauliers to effect good working relations
- Responsible for provision of competitive haulage rates for internal use
- Prepare required Customer Service reports for bi monthly Senior Management Meeting
- Liaising with Customers with regard to contract balances and delivery forecasts
- Ordering, monitoring, and declaring products such as plastic pallets from our supplier
- Monitoring pallet returns, collections and charges from haulier
- Arrange warehouse transfers
- Assisting in all order and customer service administration as required
Key Skills/Experience
- 1-2 years’ customer service/administration experience
- Excellent interpersonal skills – comfortable dealing with clients and suppliers
- Clear and professional telephone manner
- Excellent attention to detail with outstanding organisational skills
- Highly computer literate – proficient in Word, Excel and Outlook
In order to be put forward for this position, you will need to come in and register in our office in Kingston.
Job tags
Salary
£22k per annum
