Senior Customer Service Representative

Location

Feltham, Greater London | United Kingdom

Job description

New Year, New Challenge? Are you ready for a step up in your Customer Service career?

As a Senior Customer Service Representative, you will be responsible for managing exciting customer accounts in the Manufacturing/Engineering sector. This opportunity will give you the responsibility of being a primary point of contact for any issues related to the existing business and will work towards providing exceptional service to key customers, whilst giving you a stepping stone further forward in your career.

Benefits:

'' 25 Days Holiday and Bank Holidays.

'' Generous Pension Scheme.

'' Life Assurance Package.

'' Access to Private Health Cover.

The Senior Customer Service Representative's (Engineering/Manufacturing) Responsibilities:

• Managing key customer accounts with a focus on Relationship building.
• Ensuring proactive resolution of any issues or tasks.
• Arrange and conduct regular meetings to review business matters with assigned customers.
• Internally working to maintain and cultivate relationships with customers to enable the timely resolution of issues.
• Issue an agenda and prepare presentation material and meeting minutes for all on-site customer visits.
• Make sure that deliveries are agreed upon and fulfilled by working with Operations and customers.

To Qualify for the Senior Customer Service Representative Role (Engineering/Manufacturing), your skillset would include:

• Having a proven track record in a similar role, driving, and delivering excellent customer service and satisfaction.
• Effective communication and social abilities.
• Collaborating with other departments to solve customer issues quickly and efficiently.
• Expertise in commercial aspects of the Engineering/Manufacturing industry.
• Demonstrable experience in dealing proactively with customer issues and/or opportunities.

*Also known by: Key Account Manager, Client Service Consultant, Customer Outreach Coordinator, Technical Support Engineer, Account Coordinator, Customer Loyalty Specialist.

If you are interested in this Senior Customer Service Representative opportunity, please don't hesitate to get in contact with Jemma Bradshaw at Orion.

Due to the volume of applications we receive, unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.

Job tags

Salary

£38k - £42k per annum