Customer Service Advisor

Location

Leicester | United Kingdom

Job description

Customer Service Advisor

Job Type: Full-time, Permanent

Salary: £21,000 - £22,500 per year

Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location.

Due to continued growth, they are looking to expand their network support team at their head office in Leicester.

The role:

Getting the right outcome for customers is at the heart of what they do. The main aim of the role is therefore to support their members in the network so that they can achieve this.

Working mainly on the phone, or over Teams, you could be dealing with queries about anything, so they are looking for someone with outstanding customer service and communication skills. Full training will be given to enable you to resolve any questions or signpost them on to the relevant department.

Experience of working under pressure, prioritising, and working to deadlines is essential. This is a real opportunity for anyone looking to enter into financial services.

Competent IT skills including Microsoft office suite i.e. excel, word etc. are essential, as is an eye for detail.

Other key tasks include:

• Undertake demonstrations via the telephone or via Teams.
• Maintain accurate records on the database.
• Liaise with colleagues to maintain product knowledge.
• Research and keep updated on industry developments.
• As they are a non-sponsoring Company, you must already have the right to work in the UK.

Benefits:

• Company pension
• Health & wellbeing programme
• Sick pay
• Options to buy/sell holiday

Job tags

Salary

£21k - £22.5k per annum