Technical Operations Executive
Location
Richmond, Greater London | United Kingdom
Job description
You are only a few clicks away from helping millions of car buyers and sellers ‘Search Less and Live More’!
MOTORS are one of the UK’s largest Automotive sites, with 2.4 million visitors every month. We’re an ambitious and growing company, paving our own path and finding new ways to make Motors a great place to work.
About MOTORS:
MOTORS is the innovative dealer-facing brand that brings together eBay Motors, Gumtree Motors, MOTORS and the eMG partner network brands. MOTORS provides its dealers, both big and small, with a seamless way to advertise their vehicles and help them reach millions of buyers throughout their buying journey.
Job Responsibilities
- Managing daily case workload in Salesforce within agreed SLAs
- Efficiently and accurately resolve technical issues leveraging back office systems
- Investigate fraudulent activity on Dealer accounts and provide a summary of the investigation for management to review
- Manage consumer support queues, replying to consumers queries and redirecting or escalating as required
- Engage in strategic collaboration with stakeholders to implement impactful projects and process enhancements aimed at optimizing efficiency and promoting best practices
- At times perform other additional ad-hoc tasks to support the overall success of the team as set by your line manager
About You
- This role is about the collaboration between your team and clients, it is imperative that you have excellent verbal and written communication skills
- Ability to overcome complex challenges
- Excellent time management skills and the ability to prioritise workload
- Able to work through issues in a calm, proficient and effective manner
What can we offer you?
Here at Motors it is our aim to create Meaningful work with diverse, international, highly skilled and passionate teams which give you the chance to make a difference in our customers’ lives.
Our Values
We are grounded in our four values, ideated and designed by our very own colleagues:
- We’re Customer Powered - we deliver what’s right, not what’s easy.
- We Innovate With Purpos e - embracing new ideas with energy and with the future of our people and the environment in mind.
- We’re Real People - we build trust through listening.
- We Deliver With Impact - we’re proud to make a difference for people at key moments in their lives
Additional Benefits
Financial reward
- Competitive Pay Principles
- Discretionary Bonus and Commission plans
- Pension Scheme (up to 9% Employer Contribution)
- Employee recognition scheme with great financial prizes ££
- Refer a Friend Scheme
Work-life balance ️
- 25 days holiday per year growing with length of service
- Hybrid and UK Remote working depending on role
- Generous Family Friendly Leave
- Free counselling and support
Health & Insurance
- Private Healthcare Insurance
- Private Dental insurance cover & Cashback
- Online private GP service
- Generous sick pay support
- Life assurance policy (x4 Life Assurance)
Other
- Social & Inclusion Calendar - packed with events
- Free food and beverage in our office locations
Diversity & Inclusion at MOTORS:
Here at MOTORS we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands. We have a dedicated Inclusion Strategy and we invest funding into our Community Groups which are made up of our colleagues who have a shared passion or identity.
We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join MOTORS, you can be you!
Job tags
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