Export Customer Services Assistant
Location
Hampshire | United Kingdom
Job description
Salary: £24,000 - £25,000 per annum
Ref: WWDM02
Tulip Recruitment are actively seeking an Export Customer Services Assistant to join a dynamic and well-established organisation based in Basingstoke. Providing excellent customer service, responding to queries and accurately processing orders, the Export Customer Services Coordinator will play a pivotal role within the customer services team.
This is a 12 month fixed term contract opportunity working on a hybrid basis, Monday to Friday, 35 hours per week.
Key duties:
- Process all orders and queries in line with service levels agreements and international regulations in order to facilitate timely payment.
- Ensure effective communication with internal colleagues, external customers and carriers in a clear, thorough and personal manner
- Escalate all issues which cannot be easily resolved to the Export Customer Services Lead Co-ordinator or Manager
- Understand customers’ requirements and look for opportunities to develop and improve
- Work with the team to support and share knowledge where possible
- Identify repetition of problems/issues and work to resolve these effectively
Key Skills
- Organised with good time management skills
- Excellent written and verbal communication skills
- Good working knowledge of Microsoft Office applications
- Good attention to detail and accuracy
apply now
Job tags
Salary
£24k - £25k per annum
