Location
Norwich, Norfolk | United Kingdom
Job description
Council Tax Officer
Salary details: GBP18,399 - GBP21,359 per annum (GBP21,961 - GBP25,493 pro rata, per annum)
Job term: Part Time
Hours: 31 hours per week
Appointment: Permanent
Closing date: 10 March :30 PM
Do you enjoy working in a team and dealing with customers?
Role Snapshot
This role involves being part of a fast-paced team dealing with the public. You will be friendly, polite and professional - having a good eye for detail. Every day will bring a variety of work so you will need the ability to multi-task, with an excellent telephone manner and enjoy problem solving
What you could be part of
Broadland and South Norfolk Councils are in a partnership with staff working together for both Councils. This is an exciting time to join our organisation and this role will enable you to be at the forefront of incoming Council Tax queries.
Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people s lives.
What you ll be doing
- This role will be a first point of contact for Council Tax queries with the main part of the job taking phone calls from customers but also dealing with emails and correspondence, as well as face to face enquiries.
- You will deal with billing and collection of Council Tax and will process changes of address / circumstances on Council Tax accounts. You will need to learn and stay up to date with relevant legislation to be able to correctly process changes.
- You will need to work efficiently and accurately to ensure customer s changes and notifications are processed to a high level.
- Good people skills are very important as this role involves negotiating with residents who are behind with payments and helping them understand their bills, as well as explaining Council Tax rules and regulations.
You must have
- Good literacy, numeracy and IT skills (evidenced by at least five GCSEs or equivalent to include Maths and English).
- Demonstrable excellent customer service skills and should ideally possess previous Council Tax, Business Rates or general administration and customer service experience to complement our high achieving team.
- Experience in dealing with busy phonelines is preferred, as your important role will ensure an understanding of the nature of contact and deal with the query at source or ascertain what action is required.
- A manner that ensures, along with excellent customer service, that enquiries are dealt with in a timely and professional way.
- NVQ level 2 or above, in customer care is desirable or an equivalent qualification with relevant experience in relevant customer facing environment.
Interested? Click apply now and you will be redirected to our careers website to complete your application.
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