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Location

Bracknell, Berkshire | United Kingdom

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Job description

• Competitive

Content Guru are a leading provider of cloud communications solutions that help organizations provide the best customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

We are looking for a talented Marketing Content Specialist to take ownership of our content strategyleading the design and delivery of marketing communications to attract and retain customers.

The Content Specialist is responsible for improving brand awareness and generating creative marketing content to be used in promoting our brand and individual marketing campaigns. This can include collateral, PR materials, presentations, applications for awards, and creative for advertisements/social.

As a Marketing Content Specialist, you will be responsible for...

Content creation

• Prepare and coordinate the delivery of clear marketing communications aligned to our brand image.
• Proof read and provide feedback on marketing copy.
• Contribute to the generation of customer case studies, solution summaries, whitepapers, social copy and graphics.
• Distribute new marketing material and literature.
• Research and analyse market data/other business approaches in order to identify and tailor messages to specific audiences.
• Continuously learn about our products and services in order to fully inform content creation.

Marketing support

• Support campaign work across international marketplaces as required.
• Organise social media and content campaigns.
• Apply for and organise attendance at awards to increase brand awareness.
• Support brand and communications activities, e.g. PR, awards and social media.
• Contribute to internal events and communications to promote our culture.
• Support the sales department with a range of targeted collateral, campaigns and presentation preparation.
• Build positive relationships with other departments to support effective content creation.
• Learning to manage others and building management skills, working with others to improve brand recognition.

Process and improvements

• Develop KPIs for content that provide meaningful analysis of performance.
• Present recommendations to enhance future content creation performance to management.
• Own and develop social media strategy.

About you...

• Bachelor's degree in a relevant subject.
• Experienced in delivering customer service/communications through content creation, typically of at least 4 years.
• Experience in promoting a brand or product through all marketing channels, typically of at least 4 years.
• Experience of runningmarketing campaigns, including digital.
• Experience with graphic design software, e.g. Photoshop, InDesign, Illustrator.
• Experience of working with and improving a CRM or similar system
• Excellent written and verbal communication skills.
• Good organisation skills and attention to detail.
• Understanding of a language specifically Dutch, German, Japanese or Portuguese is desirable but not essential.

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Portugal, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm® , we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.

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