Business Development Manager
Location
Stratford upon Avon, Warwickshire | United Kingdom
Job description
Business Development Manager
As the Business Development Manager for Services in the EMEA market, with a primary focus on the UK, your mission is to drive revenue and operating profit growth by expanding and optimising the commercial services portfolio.
This leadership role requires strategic thinking, resilience, and a customer-centric approach to enhance customer satisfaction and drive continuous improvement in service delivery.
The company we're partnering with to fill this exciting role pride themselves with being an employee centric organisation... shaping the future, building success together! As a global leader in manufacturing, they're more than machines; they're architects of progress. From towering cranes to rugged trucks, their innovative solutions redefine industries and empower dreams worldwide.
With a legacy of excellence and a commitment to sustainability, they are not just shaping landscapes – they're shaping the future, one breakthrough at a time.
Key Responsibilities: - Drive revenue and operating profit growth to meet targets and KPIs by expanding the customer base and increasing service usage among existing customers
- Handle customer issues and complaints, managing communications effectively and collaborating with Customer Service or Service Contracts teams to achieve satisfactory resolutions.
- Partner with machine sales team to promote bundled sales of machines with service offerings.
- Drive continuous improvement in customer experience using problem-solving tools and techniques.
- Develop internal and external processes and relationships with cross-functional teams to deliver total quality service.
- Liaise with Technical Services, Finance, Parts, and Machine Sales teams to ensure premium service delivery.
- Support team members and collaborate to ensure workload prioritization and timely project completion.
What would our client like to see from you?
- Experience: Proven track record in consultative solution selling and customer support, preferably in a technical or service-oriented industry.
- Communication: Excellent verbal and written communication skills, ability to communicate effectively through all mediums.
- Analytical Skills: Strong analytical mindset with the ability to interpret sales data and metrics for performance improvement.
- Problem-Solving: Strong problem-solving skills with a strategic mindset to overcome sales challenges.
- Teamwork: Ability to work independently and collaboratively within a matrix organization.
- Flexibility: Willingness to travel up to 50% within the UK, EMEA regions, and internationally.
Personal Attributes: - Proactive: Self-motivated with a high level of initiative.
- Resilient: Ability to remain calm under pressure and drive change.
- Customer-Centric: Passionate about delivering value to customers through lifecycle service business.
- Network Builder: Capable of building and navigating networks within a matrix organization.
- Continuous Learner: Demonstrated learning agility and intellectual curiosity to drive personal development.
This role offers an exciting opportunity to lead commercial services growth in the dynamic EMEA market, with a focus on the UK, while contributing to the strategic goals and values of Terex Corporation.
The company offer a competitive basic salary of up to £50,000 +OTE of 30%, target and criteria to be defined at interview stage. #J-18808-Ljbffr
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